4 minute read I’ve met with, interviewed , and coached literally hundreds of restoration contractors over the dozen plus years…
4 minute read Today, there are over 7 billion people in the world. It’s estimated there are 50 million businesses…
They very last thing you need in business is a frustrated, disgusted, or angry customer or potential customer! Yet, the…
The world has changed. The pandemic of 2020 has and will continue to require new and different attitudes and business…
4 min read Everyone of us at one time or other has thought that “if my competition can do it,…
3 minute read I’ve talked with hundreds (really several thousand) contractors over 20 plus years, and as I recall, at…
3 minute read Written and posted (visual) goals on an office whiteboard help make the whole company aware of where…
3 minute read It’s a great attitude to firmly plant your thoughts, ideas, and values in a solid position without…
4 minute read Sometimes we need to say something absurd to get someone to take notice. Parking on your customer’s…
3 minute read In the restoration business, as in many service businesses, we rely on technicians and field staff to…
