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Category: Owners

Fantasies of Greatness

June 21, 2021 Dick Wagner

4 minute read I’ve met with, interviewed , and coached literally hundreds of restoration contractors over the  dozen plus years…

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Differentiation – Exactly What Is It?

June 18, 2021 Dick Wagner

4 minute read Today, there are over 7 billion people in the world. It’s estimated there are 50 million businesses…

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Automated Phone Answering – Horrible For Customers

Dick Wagner

They very last thing you need in business is a frustrated, disgusted, or angry customer or potential customer!  Yet, the…

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Cleaners and Restorers – Post Pandemic

June 17, 2021 Dick Wagner

The world has changed. The pandemic of 2020 has and will continue to require new and different attitudes and business…

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If My Competition Can Do It, So Can I

February 26, 2021 Dick Wagner

4 min read Everyone of us at one time or other has thought that “if my competition can do it,…

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How To Get Kicked Off The Job

December 10, 2020 Dick Wagner

3 minute read I’ve talked with hundreds (really several thousand) contractors over 20 plus years, and as I recall, at…

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Using Whiteboards In Your Office Is Huge

December 5, 2020 Dick Wagner

3 minute read Written and posted (visual) goals on an office whiteboard help make the whole company aware of where…

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The World Has Changed, But I Won’t

November 14, 2020 Dick Wagner

3 minute read It’s a great attitude to firmly plant your thoughts, ideas, and values in a solid position without…

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You Should Park On Your Customer’s Lawn

November 9, 2020 Dick Wagner

4 minute read Sometimes we need to say something absurd to get someone to take notice. Parking on your customer’s…

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Good Customer Skills For Technicians

September 25, 2020 Dick Wagner

3 minute read In the restoration business, as in many service businesses, we rely on technicians and field staff to…

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CONTACT:

Dick Wagner
419-202-6745
Dick@AskDickWagner.com

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