Category: Sales & Marketing

 

Every marketer strives to develop a strong relationship with their prospects, clients, and customers.  There are very few ‘natural’ marketers that just know how to properly engage the client.  The good news is that almost everyone can learn the best ways to create that ‘go-to” relationship where they are trusted and respected.

Even the challenge of trying to get past the gatekeeper and get in front of the all-important decision-maker is a specialty all its own! When you show credibility, you’re removing a big reason why the client may not want to do business with you.

One of the easiest ways to create a strong Maven (trusted advisor) relationship is to constantly ask power questions. Asking powerful questions – questions that make your prospect think and think and think before answering, makes prospects believe you are brilliant.  They feel you are in tune with their business, and in turn come to rely on you and trust you more. Power questions prove to your clients that you know their business and you actually care about their business.

Even more so, by asking powerful questions, you stay in full control of the conversation and interaction without the client feeling intimidated or threatened. Plus, people like to talk about themselves, so when questions are asked, it gives them the opportunity to feel like they are important. If they feel they are important to you, they will like you more and want to do business with you.

The simplest way to know what questions you should ask to evolve from doing your research on that client and their industry. You can’t really ask intelligent questions unless you actually know something about them and their business!

Even why you ask a very good question – ask follow-up questions. Your power questions can demonstrate to the prospect or client that:

• You are paying attention
• They know you “feel their pain”
• You can be taken seriously
• You have credibility and knowledge
• You are in tune to their world–business – issues
• You are a great “conversationalist” (making you likable)

Open-ended questions enable the prospect to respond with a much more elaborate answer, and that engages them even more. A closed-ended question simply allows them to say yes or no, thereby awkwardly ending the dialogue.  An added benefit to asking open-ended questions is that you remain in control of the conversation so you can continue to demonstrate your expertise and value!

Too many marketers go about their day dropping off candy or donuts and never get to the true business at hand.  It’s a failure if marketers work on the premise that “if they are friendly and likable,” that’s good enough. The fact is marketers won’t succeed well unless they do their ‘homework’ and know details about the prospect or client. Being a Maven by interacting with them in a credible manner – asking power questions.

 

By Dick Wagner, Co-Founder The CREST Network, LLC                         

Nationally recognized coach, consultant, trainer, and speaker

Creator of the renowned PREP™ pre-disaster program

Owner of AskDickWagner.com BLOG

 

 

Copyright© 2022     The CREST Network, LLC   All Rights Reserved

So, who is the real client – the homeowner or business that had the loss, or the insurance company?  I think we will ALL need to be planning on how our services can be afforded by the end-user because one day there will be premiums but there will be few payments just like in the medical world.

The insurance company has the upper hand and will continue to depress prices to restoration companies, and restoration companies are swallowing the bait. They are not stupid, and they have lots and lots of POWER by spreading lots of money into the coffers of politicians.

The best thing for all of us in the restoration field to do is to observe and recognize what insurance did to the medical field.  Layer upon layer of paperwork, (think, Xactimate, PAs, consultants, etc.) lower and lower prices back to the people who ACTUALLY DO THE WORK and spend the money on equipment and training.  And then we’re all supposed to be happy because the profits get shared by the insurance company’s “stockholders” in their retirement investment funds.

Physicians several years ago were well-paid professionals that were paid by their clients.  Medical insurance changed that and made the insurance company the check writer and the doctors had to team up and get in line to withstand the relentless pressure for lower prices while still delivering quality care.  As you all know medical care has as many clerks and recordkeepers as practitioners.  Soon, if the insurance firms get their way, you will have more recordkeepers on the payroll than WRT”s

I don’t pretend to have an answer, but just how often has ANY insurance adjuster actually asked you anything about your technical ability?  Questioned on thermal imaging, the standard for drying?  I would guess 99% of the contact you have with any adjuster is only about how quickly I can close this file and how much will it cost.

All the bottom-feeding insurance bootlickers that are finding new ways to get a piece of our profits will only grow and succeed if we let them.  These companies are wooing the insurance companies and telling you that you can’t survive without THEM.  Actually, they cannot survive without the US. The insurance firms are not paying for XYZ’s services out of their profits they are paying for XYZ’s to increase THEIR (the insurance company) profits by cutting YOURS (you, your wife and children, your kid’s college, your fishing vacation trip)

So, when I hear people say, “It’s business” and realize at the same time that “business” impacts my loved ones; No friend, it’s personal!  And if XYZ is successful it will spawn some new alien creature to fleece YOUR company.  The company is part of your and your family’s future.

By the way, I don’t have problems with adjusters, I have only been questioned twice in ten years on any invoices, have no beef with adjusters that will communicate with me.  Adjusters are actually going to be on the chopping block too if the insurance firms can figure out a way to eliminate them.

Guest Author: Mike Conroy, CIEC – Master Restorer

Owner Expert Dry  850-777-6655

http://www.expertdry.com

3 minute read

There have been many approaches to marketing restoration services and as many different ideas as there are coaches out there to promote them. My ideas are a strategy that is used by hundreds of marketers all over the country with great success.

Long gone are the days of basic route marketing where your best strategy is “Stop, Drop, and Roll” – visiting someone on the route, dropping off donuts, and rolling on to the next prospect. It is certainly good for the donut shop but doesn’t get you more business. That’s simply a form of bribery.

The topic of collaborate is all about working with a prospect or client to help them help their own customers! It’s so much more than ”what you can do for them” and is really what you can do for your prospects’ customers!

SUMMARY MOVE

Every elevator speech that I hear when a marketer is in on of my classes is “my name is Susie with XYZ Restoration and we do Fire, Water, Smoke, and Mold.”  Sadly, they think they are bringing value by saying this, but NO ONE cares! Nobody is interested in ‘what you do.’  They want to know what you are going to do to help them “get more business” and that’s all they care about.

We call the ‘elevator pitch’ the Summary Move because it is all about the client and their client! It focuses on how you help them and their customer. The summary move strategy is to be thinking several ‘moves’ ahead and anticipating what they’ll say and be prepared to make the next ‘move.’  That’s what good chess players do – think several steps ahead.

COLLABORATE

By making it about their client, you are effectively taking the “salesyness” out of the conversation and are acting more like a ‘trusted advisor.’  Neither you, nor I like to be sold and we are not fond of salespeople! Don’t be one of the obnoxious salespeople that you dislike.

Find ways to make the conversation about them and their customers. When the client (or prospect) feels that you are mostly interested in them and their business, they’ll be far more likely to seriously consider working with you. Since you have their interest at heart, they will want to refer business (jobs) to you.

VERY DIFFICULT

Yes, it’s quite a challenge to think only about “what you can do for your clients client, but until you get into that mindset – you’ll come across as salesy or worse. For most of us, that mindset is a big struggle to achieve because we are in the mode of “getting jobs.”  Our boss or owner wants you to get more referrals so he or she is constantly pushing you to do this – even reminding you of how many referral you got last month!

TRUSTED ADVISOR

You want to be considered a ‘trusted advisor’ but you often don’t take the time to know something about them or their business or even about their industry!  You can’t be considered a Trusted Advisor to them if you don’t have any advice.  Donut dropping candy jar refilling services don’t make you a trusted advisor!

If you want to become an expert and a million-dollar producer then be sure to attend an RMS™ class, held throughout the country two or three times a year. The Restoration Marketing Specialist course will teach you how to be a marketer that knows how to collaborate and get more business.  See you soon!

 

Dick Wagner   419-202-6745         [email protected]

 

Nationally recognized coach, consultant, trainer, and speaker

Creator of the renowned PREP™ pre-disaster program

Co-Founder of the CREST Network, LLC

Co-creator of the Restoration Marketing Specialist™  (RMS®) certification course

 

 

Copyright© 2021     AskDickWagner, LLC   All Rights Reserved

 

No Part Of This Document May Be Reproduced In Any Form

Written Permission required to share this article.

 

3 minute read

Are they calling you – or are they calling your competitor? Is your company ‘top of mind?’ There must be a compelling reason they call you and not your competition!

For years and still today, many marketers ‘think’ they are going to get the call from the agent or plumber, but they are only generating $150k a year in revenue and that’s not enough! We often hear that it’s about ‘great service’ but that’s only AFTER the call comes in. It’s not about the latest tool or machine or gadget that your company has purchased. Everyone claims to offer great service or have the latest Binford 5000 machine but that isn’t enough to justify your business existence.

Relationships

Nobody brags about average or poor service. No marketer says, “we have mediocre equipment.”  All of the tools, equipment, and processes are important but if are not likable and care about the people you call on – you are in trouble.

Not Price

The lowest price is NOT what gets you the job – at least not for long. Eventually, they (a competitor) will either beat your price or you will go out of business.  It’s surprising those people that are likable and friendly and care about the client don’t have a problem with the price! One contractor looks a lot like other contractors, so you really need to be Different.

Since there is so little differentiation between restoration and roofing companies, it becomes a difficult task to create a clear brand position for your company.  Defining a valid differentiator (or several differences) for your company will have a huge contrast. How you are perceived in the marketplace should be crystal clear and unique from all others, with nobody else making the same claim.  That doesn’t mean anyone could make the claim, but they are far less likely if you dominate that position.

The Squeaky Wheel

In reality, it doesn’t matter whether other companies can make the same claim, but who makes it first and loudest is the one that gets the bragging rights. Building and solidifying a strong brand position isn’t that easy and most contractors need help doing it. Developing a winning brand position involves several key ingredients. I’ve said many times that you must know your client’s issues, pains, challenges, frustrations, and concerns. Without knowing these, you have no way of creating a strong position, and less likely that you will create raving fans.

Shrink or Grow

There isn’t a way for you to stay the same. It’s been proven a million times that if ‘you are standing still – you’re going backward.’

Yes, you must market and promote the business every day but most people that market is simply spinning their wheels – being busy – but not effective! If you aren’t marketing it you won’t grow, (and probably will shrink or go out of business). The sad reality is that failure to properly market your company is like getting promises from clients that never come thru!

It’s Amazing

I know so many marketers that think if they are calling on clients – that’s all it takes. The client is friendly, makes promises, and yet never sends a job. The problem is the marketer is not asking for sales. They are NOT doing things to help the client’s business. They think because the client is polite – and talks to them – that the marketer has a good lead source. Rather than learn what customers consider painful in the business the marketer wants to talk about recipes or the family or the dog.

You really need to find out what scares customers most about calling a company like yours! Know or learn what their pain point is and then address it.

Nobody Cares

I’ve had marketers approach a new client with the question “are you familiar with our company?” or “Do you know what we do? Bottom line: they don’t care! They are not interested in what YOU or your company do. They only care about THEIR company and industry. Learn about their industry and talk with them about it. That’s how you build trust, and credibility and prove to them that you are truly a subject matter expert.

State exactly how you have been recognized by experts (or as experts). What publications have you written, or been featured in? Create a position by declaring yourself to be a specialist, rather than all things to all people. You cannot be ALL Things To All People! Doctors that specialize are the ones that charge the most and make the most money.

The idea of finding a real differentiation between you and your competitors is critical to your survival, and one of my specialties is helping you identify that differentiation and then implementing it in your market.

 

By Dick Wagner, Co-Founder The CREST Network, LLC                         

Nationally recognized coach, consultant, trainer, and speaker

Creator of the renowned PREP™ pre-disaster program

Owner of AskDickWagner.com BLOG

Yes, very likely!  It may sound overconfident on this blogger’s part to make this assumption, but let’s consider the facts: here you are, looking up blog posts on how to freshen up your marketing. Very possibly your gut tells you that what you’ve been doing for the past several years might not be working anymore!

The truth is that the vast majority of people who know that their marketing isn’t working, who buy books and read blogs on how to fix it, don’t bother to take the necessary steps to make their marketing work for them in the 2020 decade. The end result is that their marketing remains an expense instead of an investment.

Here are 4 reasons to refocus your marketing right now:

1. You Need an Objective

Some of us just keep making changes, seemingly, for the fun of making changes. Sometimes it’s not a total relaunch of our marketing campaigns that are needed, but simply a little stability and tracking. Your marketing team won’t stay focused if you keep giving them a different objective every morning.

2. You Need an SMP

A Strategic Marketing Plan (SMP) is about using today’s tools and putting your marketing plan in writing. It should include calendar items as well as those marketing efforts that produce the highest ROI in 2021 and beyond.

3. You Need A Coach

A Business Coach can make the difference between getting where you need to go in your marketing efforts, and not. A blog post can only offer so much guidance. A coach can give you advice based on your specific situation and what’s happening in 2022.

4. You Need a Client Management System

It’s been said that nearly 100% of all major business owners spend money to collect data on their customers, but only around half use that data to improve their relationships with those customers. Please use a robust CRM and then spend time reviewing the trends and data!

Author:  Dick Wagner, National Sales Coach, Consultant, Trainer, and Speaker

AskDickWagner, LLC

Nationally recognized restoration sales & marketing coach 

Copyright 2021-2022

 

3 minute read

Many restoration marketers call on and solicit plumbing companies and plumbers. The hope is to be able to convince them to send your company leads and jobs when they arrive at a plumbing job and see a flooded home or a mold-contaminated property.

NOT THAT SIMPLE

However, it’s not as simple as just telling the plumber you’ll give him a couple of hundred bucks for his referrals. A marketing approach to this kind of prospect requires more than a one-size-fits-all program.

As a marketing rep calling on this vertical (plumbers), it’s important that you recognize the different “types” of plumbers so you can increase your success. Not all plumbers are the same. Some only do repair work, some only do sewer and drain clean-outs, and some do only “new construction” work.

THERE IS MORE

In addition to the basic differences listed above, there are three additional factors you must consider. Identifying what their corporate (or business) structure is. Here is a simplified list of the 3 most common plumber types:

1. The one-man-band. (Chuck in a truck) or a man with a van. They may sometimes have a helper but usually work out of the home or garage. Rarely do they have a warehouse or any office space (other than their kitchen table). Their “business phone” is their personal cell phone – so they will almost always answer it.
2. The small shop. Often 3-10 people are on the payroll. They have several trucks and crews and are much more visible in the community. They often try, with limited success, to emulate the “big boys” so they may have lettered, and wrapped vans, and their crews may wear a uniform or company shirt. Almost always, they will have a small shop or warehouse, and possibly even a small office with an office support person. They will have a designated company business phone.
3. The Big Boys. These are plumbing companies with significant brick-and-mortar shops, warehouses, offices, and probably several business phone lines. You might see their billboards around town. They tend to operate much more like a corporation with multiple office staff, back-office help, and many crews. Their wrapped vans dominate the community.

CHALLENGE FOR #1

As a marketer, getting in front of the Chuck-in-a-truck plumber is a major challenge because you cannot (SHOULD NOT) go to their home! Also, you can’t wait down the block and then follow them around town until they stop for gas or coffee. Approaching them at a plumbing supply house, or at the big-box stores (Lowes or Home Depot) is doable, but you can’t sit in those parking lots all day.

CHALLENGE FOR #2

The small shop with a handful of employees usually has a small building or shop location. Your challenge here is that they may not staff it during the day, so it’s really lucky to find someone there to talk with. Once you are able to talk to the owner/manager or an office person, you should be trying to get the contact info for all their techs and also try to schedule an early morning breakfast for the group. This is your perfect opportunity to talk with all of them and promote your company and referral program. You will also see some of them at the big box stores and the plumbing supply houses often, so once you know them, stay in touch!

CHALLENGE #3

The big plumbing companies that operate more like small corporations may be a little more challenging to convert. They will usually be very protective of their “big” name and more hesitant to give out tech contact info. They also may NOT like a referral program because they can feel that associating with your restoration company could potentially hurt their reputation. (A plumber tech referral a customer to your company and the job goes south!) Ideally, you want to get them to allow you to bring in breakfast for their team. This is the best way to present your referral program and touch a lot of techs at the same time.  The big boy companies will be very receptive to your Summary Move (elevator pitch) about making the plumbing company the hero.

IT’S A WHOLE CERTIFICATION COURSE

It would be great to expand more on the many nuances and strategies you should employ to develop great relationships with plumbers. Since most people won’t read more than a few minutes, we developed a certification course Restoration Marketing Specialist® (RMS™) 3-day course to teach you all the many ways to solidify your plumber opportunities. (It also includes Insurance Agent strategies as well).

 

Dick Wagner   419-202-6745         [email protected]

 

Nationally recognized coach, consultant, trainer, and speaker

Creator of the renowned PREP™ pre-disaster program

Co-Founder of the CREST Network, LLC

Co-creator of the Restoration Marketing Specialist™  (RMS®) certification course

 

Copyright© 2020-2022     AskDickWagner, LLC   All Rights Reserved

 

No Part Of This Document May Be Reproduced In Any Form

Written Permission is required to share this article.

3 minute read

A couple of times a month I get a call from a fairly new contractor wanting to generate more leads and job opportunities. Usually, the questions include the topic of Plumbers and if they are a good lead source.

ETHICS

I’m all in favor of a contractor developing great lead sources. Even more so, I want contractors to build a steady stream of job opportunities. My frustration has always been with the issue of paying a referral fee. And, more specifically, exorbitant fees.

Most businesspeople have to ask themselves at some point; “how much of a referral fee should I pay to plumbers?” In many of the major cities (think Miami, LA, NY) some plumbers are demanding – and many contractors are paying one thousand dollars per lead!

WHERE DOES IT STOP

Because the dollar amount is so high, you can’t help but wonder if this is right, ethical, fair, or even legit! With the average water-damage mitigation project averaging around $3,900 nationally, a $1,000 “finders fee” does one of two things – neither are good. First, it potentially increases the invoice on the project by $1,000, or about 25%. Second, if you truly do not raise your price, you really end up with little or no profit when the job is done. The amount paid has to be reasonable, fair, and appropriate.

You can’t have it both ways. Either you raise your prices, or you make no money on your work. (Or do other things for the plumber that are big for them, and less for you).

WHAT IS FAIR

Since I am not a fan of “finders fees” referral fees, bird-dog fees, or “spiffs” being paid out, I won’t tell you how much is “fair.” I am willing to recognize that for a long time, referral or finders fees have been, and are currently being paid in many industries.

If we really analyze the concept from a different angle, we could justify that we are paying a “commission” to an independent plumber. Just remember, you wouldn’t pay a commission to an employee where the commission represented 20 – 30% of the actual job! Furthermore, they would at the minimum receive a 1099 tax statement from you at the end of the year.

DESPERATE

Too often, business owners are so desperate for a job that they willingly concede their integrity and find unique ways to justify these payments. It’s called “situational ethics.” When you engage in situational ethics – you will always be compromised!

I urge you to talk about the entire referral fee – commission payment idea with a trusted financial consultant. When you do this, you at least understand the true position and what the potential ramifications are.

Dick Wagner   419-202-6745         [email protected]

 

Nationally recognized coach, consultant, trainer, and speaker

Creator of the renowned PREP™ pre-disaster program

Co-Founder of the CREST Network, LLC

Co-creator of the Restoration Marketing Specialist™  (RMS®) certification course

 

 

 

Copyright© 2021-2022     AskDickWagner, LLC   All Rights Reserved

 

No Part Of This Document May Be Reproduced In Any Form

Written Permission required to share this article.

3 minute read

Nobody, I mean nobody likes to make cold phone calls. And nobody likes to get cold phone calls. It’s annoying and it’s a major interruption of our day and life. Yet, as marketers, it is necessary for you to make some phone calls – otherwise, you will always be struggling to get enough opportunities and ultimately enough referral work.

SOCIAL ENGAGEMENT

Almost weekly, I remind marketers that they need to be aggressive with their social media engagement. Marketers tell me they have 50, 100, or even 200 LinkedIn connections, and they are always getting “invites to connect” but simply ignore them. When you connect with business people on LinkedIn (people in your community), it means they “see” your name, many times they look up your profile before they connect, and all of that gives them another touch or exposure to you. I’ve been on LinkedIn for 15 years, and actively try to connect with people – and as of this writing, I have about 3,300 – 1^st connections. Every first connection you get gives you an email address. What an easy way to build your email list.

MAKE IT WARMER

Using social media, such as LinkedIn, Facebook, Twitter, Instagram, Parler, and even Pinterest create exposure, awareness, and familiarity with you, your name, and your company name. As you post articles, create FB or Twitter posts, and put photos on Pinterest, you are stirring the proverbial pot of familiarity – making your connections warmer. When you make phone calls to clients, this familiarity (recognizing your name) means they are far more likely to take your call, and even give you a few minutes of their time.

SOCIAL PROOF

When you do a good job of connecting with and becoming friends with people on social platforms, you build Social Proof. Some people have the idea that becoming Friends with others on Facebook means you must personally know them. The reality is, if they are friends with others you are friends with, there already is a commonality. My FB friends list exceeds 1700 because I ask to become friends with anyone that has at least 50 mutual friends with me! If, after you connect with them, you do not like their posts and comments, or find them acting like a troll, simply unfriend them (or unfollow them). As a marketer, your end game should be to connect and befriend as many as you can on social sites to elevate your familiarity with them.

One additional consideration is if, when you call them and remind them you are connected with them on FB or other social sites, they blow you off, are rude, disrespectful, or otherwise mistreat you… Unfriend them or remove them as a connection – they aren’t worth the effort and won’t help you get more business.

THE GOAL

Reaching out to people by phone – to those you are “connected to on SM” – is a fast and more comfortable way to engage. The calls are warmer, and the people you call are more receptive because of the social media link or awareness they have with you. All you should be trying to do on those phone calls is just one thing. You should use your 3-sentence elevator pitch to schedule a face-to-face appointment with them. In the process I’m describing, you should never be trying to sell them your goods and services on that initial cold or warm call. The simple goal from the call: get an in-person appointment with them.

Dick Wagner   419-202-6745   Call Me!                  [email protected]

Nationally recognized coach, consultant, trainer, and speaker

Creator of the renowned PREP™ pre-disaster program

Co-Founder of the CREST Network, LLC

Copyright© 2020-2022     AskDickWagner, LLC   All Rights Reserved

No Part Of This Document May Be Reproduced In Any Form

Written Permission is required to share this article.

 

4 minute read

It’s not a secret. Unless you have a product or service everyone wants and no competitors, you need to develop a great marketing team. Unfortunately, that’s like having a pet unicorn. Not very likely! At least on their own! The best way to develop a great marketing team is to plan – in writing what your goals are, and then write out the steps and strategies to make those goals happen.

HUGE TOLERANCE

It continues to amaze me how forgiving, tolerant, and generous owners and managers are with marketers and sales staff that continues month after month to fail at achieving the established goals! If the goals are reasonable, and in writing, then the owner must be reviewing and evaluate the sales and marketing staff at 30 days, 60 days, and 90 days. Failure to perform equals termination. Allowing BS excuses and continual bogus “reasons” why targets have not been met is the fault of the owner/manager, and it’s time to cut the cord of the salesman and let them go!

REASONABLE GOALS

There is always a discussion with those owners and managers we coach, asking us what is reasonable for sales goals. Every marketer in the restoration industry should produce $750,000 – $1 million a year in revenue. That’s only about $62k per month on average (at the lower number). I personally know MANY marketers in the disaster recovery industry generating over a million dollars a year! One marketer in Tampa brought in over $2mil in 2019 and another in Baltimore brought $4mill-plus, each year for the past 3 years.

BOGUS EXCUSES

Even in the residential roofing industry, it’s common for a hustling salesperson to generate $1.5 million a year in gross revenue. (They often earn $100k – $150k/year). My experience coaching marketers is they tell you things like:

• “This is a bad time of year”
• “With all the Holidays, people don’t want to buy”
• “It’s been too rainy, cold, hot, stormy, windy, etc.”
• “The economy is bad right now”
• “People are focused on vacations”
• “School is starting – people are dealing with that”
• “And a massive list of month-after-month junk excuses”

STRATEGY

As an owner/GM you should know EXACTLY what you need to generate in profit each month to pay all your overhead costs. If that’s $75,000 each month, then your sales staff needs to bring in at least $150k for the month (at a 50% profit) to cover your monthly expenses.  Accepting a marketer that is only bringing in $1k or $20k, or even $50k monthly WON’T cut it. Once you know your expense numbers, and then know your revenue requirements, you can tell your marketers what they must generate in sales volume. And it must be in writing! It should be listed on the whiteboard in the office daily, weekly, and monthly. Why? Because “what gets measured, gets done.”

Until you have these numbers established, there is no way to lay out a step-by-step marketing and selling strategy. As I work with restoration owners weekly, I am constantly surprised that most don’t actually know their monthly numbers. Even worse, the marketers often don’t have a clue what they should be generating in revenue. At a minimum, you need to establish how many leads and referrals, and then your closing ratio, and your average sale amount.

WE CAN TALK

Since there are so many variables, and each company has different needs and wants, every company I coach is given a specific–tailored strategy for their company. Too many consultants provide a one-size-fits-all approach, and we find that unacceptable. I’d welcome the opportunity to help your company develop an appropriate marketing strategy.  

Dick Wagner   419-202-6745         

 

 

 

Nationally recognized coach, consultant, trainer, and speaker

Creator of the renowned PREP™ pre-disaster program

Copyright© 2020     AskDickWagner, LLC   All Rights Reserved

No Part Of This Document May Be Reproduced In Any Form

3 minute read

Everyone in the disaster restoration industry understands (I hope) that marketing is quite different than the selling style used in most other businesses.  When you really think about it, “selling” to an insurance agent – is only about selling them on the idea that they want to send their policyholders to you when their insured has a disaster. It’s also similar when you are marketing to a plumber or HVAC contractor. They are rarely the ones that need your clean-up services. What they need is for you to help their plumbing customer by sending them to you when there is a water-damaged home.

MARKETING NOT SELLING

There is a fine distinction between what your marketer does, and what a marketer does. Marketers are (or should be) convincing those in a position to refer your company, to actually refer their policyholders or plumbing customers to you. Now your Senior Project Manager goes to the loss and then SELLS the customer, getting an Agreement or Work Authorization signed.

BIG DIFFERENCE

Marketing strategies are different than selling strategies! In the marketing process, it’s critical that the marketer research their prospects, the prospects’ business, and their industry. Almost daily, I remind the marketers that I coach, to spend at least 10% of their marketing time doing research and homework on their prospects. Since you initially have almost no credibility, you change that by knowing the prospect’s pains, issues, and challenges. That alone significantly improves the trust factor with the client.

MARKETING

With selling, you are in front of the “end-user” of your services. For example, a plumber’s customer has a flood event in their home, and the plumber suggests the homeowner call you. The homeowner is the actual end-user – But you also need to make both the customer AND the plumber happy.  It’s similar to insurance agents; they tell the policyholder to call you, and yet you still must make sure the insurance agent is a hero in the process. First, you need to Market to the plumber, get them to give you a referral, then send in a salesperson to close the job.

CLASSES

Too often, a restoration contractor hires a marketer, only to realize six months later that the marketer isn’t bringing in work. Now the owner has spent thousands of dollars, often to start all over again. Coaching and teaching the marketer right from the start dramatically helps improve the likelihood your marketer will succeed. Many owners choose to do on-site training so that it’s customized specifically for their people, their company, and their market.

 

Want to know more?  Call Dick Wagner at 419-202-6745.

Nationally recognized coach, consultant, trainer, and speaker

Creator of the renowned PREP™ pre-disaster program

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