Coaching and Training for Restoration Contractors

5 minute read

CHANGED WORLD

I’ve worked with hundreds of marketers over the past dozen years, and one important thing I’ve learned. Everyone benefits from coaching, and almost everyone lacks the sales and marketing skills for 2020 and the coming decade. Most are caught up in trying to do it the way it was done in 1990 or 2000. The world has dramatically changed and so have marketing strategies. What salespeople and marketing reps did – and did OK with ten years ago – in NO LONGER an acceptable or effective process.

THE WEB AND GOOGLE

About 12 years ago, (ok maybe 15), websites were designed to provide lots of good technical and product details. Salespeople provided critical product and services info and the better they were, the more they sold. You can now throw that entire strategy out the window. Today, the salesperson (or marketer) isn’t bringing volumes of technical info – the consumer has already Googled the info, read it, and researched it.

Salespeople now must understand the customers pains, speak to their emotions, tell stories that make the consumer the hero, and actively engage them on social media. It’s now important to segment your client and prospect base in your CRM so that you can reach people and engage them on their terms. Your CRM data is now unbelievably valuable. Social media plays a huge part in the new selling world, so don’t overlook it.

COACHING

What we have learned over the past dozen or so years is that as the consumer changes, as society and buying culture changes, so must the salespeople trying to reach that audience. It was recently stated by a national research group, that 75% of the workforce will be Millennials! Those older are often struggling with “doing it the way it needs to be done today.” It’s no surprise, almost everyone reading this is reluctant to make changes. We get comfortable. We’ve been taught a certain way 15 or 20 or 30 years ago, and it’s EXCEEDINGLY difficult to adapt a new selling approach.

As we coach several dozen marketers weekly, one thing that’s obvious to us; millennials are far more willing to learn and apply new sales processes. Maybe it’s because that’s how they do things, so it’s easier to embrace today’s selling methods.

TRAINING

It constantly amuses us when we hear about the “rah, rah, rah, – boom, boom, boom pump it up – fist in the air – motivational seminars. They may get the adrenaline flowing during these seminars, but we’ve learned those experiences don’t last. A week after they’ve attended some high-energy emotional event – they are back to their old self.

We don’t provide “motivational training” for this very reason. It doesn’t last. Our approach is to start with the basics of today’s marketing and sales strategies, and building upon those, as we add in additional powerful selling techniques that work today. Below is a short list of the kinds of topics we teach in our training classes:

  • What’s in it for the prospect
  • Ways to prioritize and qualify prospects
  • How to get to the decisionmaker
  • Understanding and using an “elevator pitch”
  • Storytelling as a powerful strategy
  • Listening and repeating prospect comments
  • Why and How to ASK for the sale
  • Create a strong personal brand
  • And much more for the millennial

Since most of our class attendees are marketing to Insurance Agents and Plumbers, (also GC’s and Carpet Cleaners) much of our focus is on helping the marketer take advantage of this new-world mindset. It’s far more important to do it effective with quality, rather than the shotgun approach of quantity.

We also teach a separate class for those selling a pre-disaster plan (PREP™) to other verticals: Nursing Homes, Schools, Hotels, Factories, Banks, Property Management) to name a few. There is an extremely specific, strict selling process to effectively sell a pre-disaster plan to these vertical. Most salespeople barge in the front door, leave a brochure and their business card, and roll back out the door. STOP DOING THAT! You are destroying your best opportunities for repeat commercial work.

Want to learn more about our coaching? Want to attend or send staff to our classes? Call us now!  419-202-6745

By Dick Wagner, Co-Founder The CREST Network, LLC                         

 Nationally recognized coach, consultant, trainer, and speaker

Creator of the renowned PREP™ pre-disaster program

 

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